First we understand. Then we build.

Before we start: you pay, we sign the diagnosis agreement (confidentiality and care of your data), you answer an 8-question form and ask whoever supports your systems to create a read-only user for us. Never your password. We need access to your real data and one responsible person on your side.

During: an interview with you, another with the person who does the work, a review of the situation and of the data available in your system, and a list of problems and opportunities.

What you get: a report on one process, defined together before we start, with three prioritised recommendations. Each one with its estimated cost, estimated timeline and the benefit we estimate, in two scenarios and with written assumptions. They are estimates, not a final quote: the quote, with fixed price, scope and timeline, comes in the proposal. The diagnosis does not include implementation.

The review meeting: we send you the report 48 hours before and meet with whoever decides. Nothing is signed there.

Afterwards: if you hire us within 60 calendar days of the review meeting, the USD 500 count towards the project. If we don't continue, after 60 days we delete everything we have and send you proof. The report is yours either way and does not oblige you to hire the implementation.

We will also tell you when it is not worth going ahead: if the tool you already have is enough, or the cost of something new is not justified, we explain why.

The proposal starts short: what you will get, in how many weeks and what it costs, with the monthly plan and third-party costs listed separately and estimated in writing.

Done means it passes a written test first. For example: ask for the price of 10 products you choose, and the system answers the same price as the store for all 10 (an example, not a promise). We run it together, with your data.

Payments: 50% on signing, 30% when the test is passed and 20% 30 days after delivery. If something fails in those 30 days, we fix it and the 20% is invoiced once it is fixed.

Defect correction. What we deliver has a defect-correction period, with the conditions written in the proposal and the contract. It corrects what was delivered; it is not a promise of results. New or different work goes through the monthly plan or is quoted, and third-party failures or changes are not covered.

We keep an eye on it with automatic alerts. Every month we send you a report with the number we chose to measure, review it together and make minor changes.

If the system doesn't answer, or answers a price wrongly, it stops replying and hands the enquiry to a person on your team. We get the alert and respond within your plan's response time.

You can cancel with 30 days' notice; when you leave we hand back the access, leave you the manual and delete your data with proof. We coordinate with your accountant, who keeps doing the accounting.